Chat Bot in 5 Minutes
Are you looking to make money online by selling products? While Amazon offers a massive marketplace with endless opportunities, it comes with stiff competition and customer service challenges. But in this regard, you don’t need to worry because the AI-powered platform can give you the edge you need to stand out from the crowd.
In this blog, you will be introduced to this game-changing tool and show you how it can simplify your selling experience and maximise your earnings.
See the video blog here: https://youtu.be/wkEU6sSh1vg?si=Z0iLVQ3q506Euh2I
VOC AI Chatbot
Introducing VOC AI, a One-Stop solution for marketers and e-commerce. This amazing AI-powered platform can do
1. Market insight,
2. Sentiment analysis,
3. Customer analytics,
4. Amazon reviews analysis,
5. Competitive analysis,
6. Product research and consumer insights across all social media.
You can see another feature called AI chatbot which is a very important feature. Now you don’t need to hire a customer support agent as this AI chatbot will act as the customer support agent for you.
So, the significant part of the blog is to explore it by mentioning the method of using this incredible feature of VOC AI. You can integrate this chatbot into your website. GPT Powers this chatbot and the board will use your website Pages for the data source.
All the replies will come from the data you have on your website pages. For the data source, you can add custom files along with the pages you have on your website.
- So, what we need to do first is to head over to VOC AI. Once you are on this page, click on sign up and then create an account.
- Once the account is created you will find two options VOC and AI chatbot.
- VOC is for e-commerce brand’s consumer insights enhanced by AI and AI chatbot is for 7x 24h professional intelligent customer chatbots powered by AI.
- So, first select the AI chatbot then to set up the appearance of the chatbot with the name first.
- Next select the industry according to your website.
- Once you are done hit the next button and get your Al shop AI chatbot has been created.
- Now you have to configure and test the chatbot.
o First of all you have to build a knowledge base so, click on the knowledge base button there you will get three options to train your Bot.
1. Web learning
2. Document learning and
3. Q&A Library
If you want to enter the question and answer manually you do it from the Q&A Library tab.
o If your data is in a file like PDF then come to the document learning tab and click on the upload document button and then upload the related document. If you already have an e-commerce website and all the products added there, you should go with the web learning option.
o Now click on the add a link button then add the link in this box. On the bottom of the page, you will find an option called whole site learning mode. If you want to train with all content on the website based on the site map, then turn it on and if you want to train with only the current web page entered then turn it off.
o Once everything is set, hit the identify button.
Now VOC will analyze the website and detect all the pages or links on your website. You can select the pages you want to use. Now click on the next button and it will take some time to train the model.
Once it is done, click on the test button to test the AI chatbot capability. The testing playground will look like the picture below where you can ask something regarding products and get suggestions of the product with the image and Link.
There, if you click on the link, it will redirect to the product page.
Settings
On the left side of the testing playground, you will find some settings.
o First the agent introduction here is the information of the AI agent.
o Next in the global settings, you will find multiple options if you enable the multi-round conversation value then the AI agent won’t respond after the round.
o Next is revealing AI identity when you enable it, the AI chatbot reveals its identity as an AI otherwise it conceals its AI identity by providing human-like responses.
o After that repeat the answer control and high-risk information will be handed off you can keep them on.
o In the end the switch to the manual setting is for when the AI doesn’t have the answer according to your train data you can change it from the answer template.
Alright this is how it is done with config and test. Now come to the left side panel of the page here you will find some other settings.
- If you want to train the model and input more data then you can do it from the knowledge Base setting.
- The next setting is the competence setting where you can add logistic inquiries and purchase inquiries.
- You can link your Shopify store in the logistic inquiry settings.
- The next setting is system integration which is very important where you will find the option to integrate your AI chatbot into your system. You will find a vast number of options where you can go with Lift Chat if you want to integrate it into your website. Now you can configure the chatbot from there.
1. First of all, the appearance and personalization where you can add
- An AI chatbot avatar
- Choose a life chat icon
- AI chatbot name
- Signature
- Resident function
- Live chat dimensions and theme colour.
- In the end, you will find the model output setting.
Once everything is set, hit the save button.
2. All right after the appearance and personalization configuration you will find the trigger configuration.
- First of all the welcome message is where you can find the default welcome message or custom also.
- Next the login information indicates the personal information that needs to be filled out by the user before starting the conversation where email is perfect.
- Because it will leave an email to contact later.
- Next, you can set prompt user inquiry, collect customer satisfaction, automatically end conversations, maximum reply rounds and privacy policy. Once everything is set, hit the save button.
3. All right now for the integration code you can copy and insert it into your website.
4. Another option is the web chat room with which you can copy the chat room link and share it with others.
Now if you visit the link, you will notice the AI chatbot but as you want to integrate with your website so copy the integration code and go to your WordPress dashboard. Now on your website dashboard, embed this code into the footer.
- So, go to appearance widgets and here you will find the footer column under which you need to add one more block that will be an HTML block and paste the code here and update it.
- Now refresh the page so you see this chatbot there and click on this and your chatbot to chat.
- Here you need to enter your email to chat and check. You will see the product details with the link you asked for.
So, this will be very helpful for the visitor. When someone comes to your ecommerce store, they don’t need to scroll through all the pages to search. They can just chat with the bot and find the product.
Direct Conversation Option
Now if you ask anything that the bot cannot answer, the bot will say “Please wait for our team and we’ll get back to you as soon as possible” which means it didn’t find any result. So, it transferred the chat to a live agent.
- Now if you go to the dashboard and select the inbox there you can see under all chat done from where you can reply.
- So, here you need to go to the transfer agent and here if you say something, you can see the chat returning on the page.
- In this case, the chat is coming from the live agent.
- Now a person can chat with the agent and the agent can provide all the information.
So, you see this is how the chatbot works which can help the visitors and increase the conversion rate of your website.
If you have a normal website like a business website rather than an e-commerce website, it can provide all the information you have on your business website. You can also contact the visitor by email. In conclusion, this AI agent chatbot is very useful for any marketer or service provider.
FAQs
Q: Is this AI tool free to use?
Well, you can try this tool for free but if you are serious about your business then you should buy the Pro Plan stated below.
Besides, you can get a 20% discount by using coupon code- AI lockup.
